Topic
bilingual-testing
What Happens When a Voice Agent Confirms the Appointment You Rejected?
A perfect Twi transcript can still produce the wrong outcome. Learn what to test before a voice agent handles live calls.
The Green Status Esi Couldn't Trust, and What the Caller Had to Do
When a Twi caller switches to English for the bot, a completed call may hide failure. Learn what support teams should inspect.
A Caller's Twi Billing Dispute. One Repeated Question, Then She Hangs Up.
A fluent greeting can hide a failed Twi call. Learn how to test real understanding, code-switching and customer outcomes.
Can a Twi-English Voter Agent Launch Before Its Outbound Provider Is Approved?
Can a Twi-English voice agent be cleared in 72 hours? Follow a field lead testing language, consent, call truth, and launch gates.
Twi Voice Agent Testing: What a Caller’s Switch to English Reveals
A Twi voice agent may look successful because the caller rescued it. Learn how to detect the phrase that quietly forced a switch to English.
Bilingual Voice Agent Testing: Why One Code-Switch Invalidated the Demo
English and Twi demos can both pass while bilingual calls fail. Learn how to test the language switch where meaning gets lost.