Topic

conversational-ai

Close-up of a focused African woman talking on her smartphone indoors.

Twi Voice Agents: What ELIZA Teaches About Handling Emotional Pivots

A Twi language switch can turn a survey into a personal disclosure. Learn how to test voice agents for consent, boundaries and escalation.

August 30, 2026

Twi Voice AiConversational AiCall ConsentVoice Agent Testing

A young man with glasses making a phone call indoors, exhibiting focus and communication.

Bilingual Voice Agents: Why a Correct Transcript Can Still Trigger the Wrong Action

A Twi-to-English switch can preserve every word yet misroute “it.” Learn how to test bilingual voice agents before a wrong action follows.

August 28, 2026

Twi Voice AiBilingual AgentsVoice Agent TestingConversational Ai

A serene moment captured in a vibrant street scene in Accra, Ghana.

What Happens When a Voice Agent Can't Actually Speak Twi?

Absa's 100,000 chatbot queries prove customers will talk to machines. The real question: can those machines hold a Twi conversation? Here's what Ghanaian businesses need to know.

August 23, 2026

Voice AiTwi SpeechGhanaAbsaLocal Language AiConversational Ai