Topic
twi-speech-recognition
Twi Voice Agent Evaluation: Why One Clean Response Matters
One Twi answer without a repeat prompt is the voice AI milestone that matters. Learn how to test it before wider rollout.
The Paper Order Slip Ama Could Not Afford to Misread
Why two-pass Twi and English transcription can lose support intent, and how to test mixed-language voice workflows.
What Happens When a Billing Caller Switches Between English and Twi Mid-Sentence?
Why mixed Twi and English billing calls lose meaning when teams translate after transcription, and how to preserve the real request.
The Missing Word in Esi’s Transcript, and the Investigation It Nearly Delayed
A Twi transcript looked correct but sent a payment reversal down the wrong path. Learn what supervisors need to catch plausible AI errors.
Willie Ramirez’s Misinterpreted Word. A Wrong Diagnosis Left Him Quadriplegic.
When a Twi answer becomes the wrong English transcript, a grant denial can follow. Here is how to keep source evidence in the decision.
Oskar Pfungst’s convincing horse. The test measured the wrong signal.
A polished Twi voice can still misunderstand callers. Learn how to test recognition, code-switching and real call outcomes before launch.
Bilingual Call Review: Why Language Transitions Belong in the Audit Trail
Your escalation notes look correct. The Twi call recording says otherwise. Learn how to trace decisions from speech to action.
What If a Language Switch Changes the Instruction but Not the Transcript?
A Twi-to-English transcript can be word-perfect and still misread intent. Learn what bilingual voice-agent teams should test before acting.
The Account Number Efua’s Agent Misread, and the Test It Nearly Blocked
A clean bilingual transcript can still fail. Learn how to test intent when a caller switches from Twi to an English account number.