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voice-agent-design
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Twi support ticket creation: Why Accurate Transcripts Still Need Decision Rules
A clear Twi transcript is only the first step. Learn why support tickets fail to appear and how to trace the decision path.
Twi Voice AiCustomer SupportCall TruthVoice Agent Design
What Happens When a Twi Request Leaves Your Voice Bot Silent?
A 12-second Twi voice-bot pause can lose the call. Learn the safe response pattern for incomplete Twi requests.
Twi Voice AiVoice Agent DesignCode SwitchingCall Safety
Twi Voice Agent Openings: Why Kasoa Callers Judge the Call Before the Model Responds
Why the first moments of a Twi voice call decide whether a caller stays, before AI reasoning even begins.
Twi Voice AiVoice Agent DesignCall LatencyGhana
A Twi-Switching Caller Faces Silence. The Hospital Line Has No Fallback.
A Twi caller goes silent mid-symptom. Learn how voice systems need safe fallbacks, clear handoffs, and inspectable call records.
Twi Voice AiHospital SupportCall HandoffVoice Agent Design
What Happens When a Twi Caller Repeats a Greeting More Slowly?
A Twi caller repeats a greeting slowly after an English-only agent mishears it. Learn what that first repeat should change.
Twi Voice AiLanguage AccessVoice Agent DesignCall Quality