Topic
bilingual-voice-ai
What Happens When a Customer Switches from English to Twi Mid-Billing Request?
A Twi and English billing request needs more than language detection. Learn how voice agents preserve the amount, account, and intent.
The Paper Order Slip Ama Could Not Afford to Misread
Why two-pass Twi and English transcription can lose support intent, and how to test mixed-language voice workflows.
The Second Charge Kojo Corrected in Twi, and What the Agent Almost Got Wrong
A caller switches from English to Twi mid-dispute. See why voice agents must preserve intent across the sentence, not merely transcribe it.
A Customer’s Twi Evidence. One Lost Detail Can Misclassify Her Card Dispute
A customer switches from English to Twi and reveals the detail that changes her card dispute. Here is what the call record must preserve.
Arthur Stephenson’s hidden unit mismatch. The spacecraft was lost.
When a billing question switches from English to Twi mid-sentence, the transcript may be right while the agent’s action is wrong.
Bilingual Call Review: Why Language Transitions Belong in the Audit Trail
Your escalation notes look correct. The Twi call recording says otherwise. Learn how to trace decisions from speech to action.