Topic

multilingual-support

African American woman in a striped blazer making a phone call in a modern office.

The Language Switch Adwoa Shouldn't Have to Pay for With a Lost Call Record

Can one voice agent continue when a caller switches to Twi? See the workflow Asenda Talk is building, plus what still needs proof.

August 31, 2026

Voice AiTwiMultilingual SupportCall Compliance

African American woman working in customer support with headphones and laptop indoors.

The English-Only Transcript That Nearly Closed Adwoa’s Dispute Incorrectly

Build a support desk where English and Twi switching preserves caller intent, reduces broken handoffs, and improves call review.

August 27, 2026

Twi Voice AiMultilingual SupportSupport OperationsCode Switching